Contact: info@vivobase.com

Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen (14) days after receipt, without giving a reason. The cancellation period shall be fourteen (14) days from the date on which you or a third party you designate, other than the carrier, received the goods (or the last product in the case of a contract for several goods you have ordered under a single order and which are delivered separately).  Restocking fee of $25 per unit applied for each unit returned unless under manufacturing warranty.  You are responsible for the cost of return shipping. PayPal fees are non-refundable. All items must be returned in original packaging, undamaged and in resalable condition. If items returned are damaged or not in working order a refund will not be issued.

In order to exercise your right of cancellation, you must inform us

VIVOBASE USA
3270 Kingshouse Commons
Johns Creek, GA 30022
E-mail: vivobase.us@gmail.com

by means of a clear declaration (e.g. a letter sent by post or an e-mail) regarding your decision to cancel this order. In order to comply with the cancellation period, it is sufficient that you submit the notification of your exercising of the right of cancellation before the end of the cancellation period.

Consequences of your right of cancellation

If you withdraw from this contract, we will reimburse all payments we receive from you, minus a $25 restocking fee for each device and the costs of delivery within 3-5 business days and at the latest within fourteen (14) days from the date on which the notification of your cancellation of this contract and return of products to us was received. To reimburse you, we will use the same method of payment that you used in the original transaction, unless you have expressly agreed otherwise; on no account will you be charged additional fees as a result of this reimbursement other than restocking and shipping. PayPal fees are non-refundable.

We may withhold reimbursement until we have received the goods. You have to return or hand over to us the goods immediately and in any event not later than fourteen (14) days from the date on which you inform us about your cancellation of this contract.

The deadline is regarded as having been met if you send the goods before the deadline of fourteen (14) days. You shall bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this loss in value is due to any handling by you which was not necessary in order to ascertain the nature, characteristics and functioning of the goods.