Contact: info@vivobase.com

Payment & Dispatch

You can shop in our online shop by either registering for a personal customer account or by carrying out the ordering process without a customer account. The following payment methods are available:

Bank transfer / prepayment
The payment of the purchase price falls due immediately upon conclusion of the contract. After placing your order, you will receive an order confirmation by e-mail, giving details of our bank account. Please transfer the sum to our bank account. Please state the order number as your reason for payment. Your order will be dispatched only after the payment has been credited to our account.

PayPal
PayPal is a well-known international online payment service, which enables you to make secure, simple, fast and free payments in online shops. Secure payment: you store your bank or credit card data with PayPal just once. Payment will be debited from your account with all subsequent purchases, either from the credit card deposited or via direct debit. This is why the data are not re-entered and sent via the Internet every time you make an online purchase. If you do not already have a PayPal account, you can set one up easily and free of charge in just a few minutes.

Dispatch
Goods are usually dispatched via the DPD shipping company. However, we reserve the right to use other parcel service providers.

Dispatch costs
to Germany: EUR 6.00
to Germany (plus island surcharge): EUR 6.00 + 12.00
to Austria: EUR 8.00

For shipping to other countries, please send us a request via our contact form.