Information We Collect

When you visit vivobase.us or place an order, we may collect the following types of information:

• Personal information you provide: Name, email address, shipping address, billing address, and phone number when you make a purchase, create an account, or contact us.
• Payment information: Credit card and billing details are collected and processed securely through Squarespace Commerce. We do not store your full credit card number on our servers.
• Order information: Products purchased, order total, date of purchase, and shipping details.
• Automatically collected information: When you browse our site, Squarespace automatically collects certain data such as your IP address, browser type, device type, pages visited, and referring URL through server logs and cookies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and sending confirmation emails.
• Communicate with you about your order, respond to inquiries, and provide customer support.
• Improve our website, understand how visitors use our site, and enhance your shopping experience.
• Send promotional emails or updates about new products and sales — only if you have opted in. You may unsubscribe at any time.
• Comply with applicable legal obligations.

Cookies

Our website uses cookies — small text files stored on your device — to enable core site functionality and improve your experience. Because our site is built on Squarespace, the following cookies may be set automatically:

• Essential cookies: Required for the site to function properly, including shopping cart functionality, login sessions, and security features.
• Analytics cookies: Squarespace uses cookies to collect anonymous usage data such as page views, traffic sources, and visitor behavior. This helps us understand how our site is used.

We do not use third-party advertising cookies or tracking pixels. You can manage or disable cookies through your browser settings, though disabling essential cookies may affect your ability to shop or use certain features of our site.

Third-Party Services

We do not sell, rent, or trade your personal information to third parties. However, we rely on the following third-party services to operate our store, and your data may be shared with them only as necessary:

• Squarespace: Our website, ecommerce platform, and payment processor. Squarespace Commerce handles your order data, account information, and payment transactions on our behalf. See Squarespace's Privacy Policy.
• Shipping carriers: Your name and shipping address are shared with carriers (e.g., USPS, UPS, FedEx) to deliver your order.

Data Security

We take reasonable measures to protect your personal information. Our website is served over HTTPS with SSL encryption, and all payment transactions are processed through PCI-compliant services provided by Squarespace Commerce.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to handling your data responsibly.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information:

• Access and correction: You may request a copy of the personal data we hold about you, or ask us to correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain records.
• Opt out of marketing: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at vivobase.us@gmail.com. We will respond to your request within 30 days.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.